SG Complains

OMG! These girls are killing rabbits!! ARGH!

How can anyone will do such a thing to sell to outside world! This is sick! I heard there is also kittens killed in the latest outrage!

These criminals are going to pay for their crimes!

They must be jailed for their cruelty on animals!

The video above shows a news that shows 4 Chinese women talking in English killed a poor little rabbit!! OMG!

This girl sit on a rabbit until it’s dead

According to Today:

BEIJING – A series of online videos showing young women crushing bunnies (picture) to death have sparked outrage among Chinese netizens, who are calling for them to be identified.

Called “crush fetishists”, the group of attractive women in their 20s are seen stroking and kissing the rabbits – and the next moment – brutally crushing them to death.

Telecom Call Centre Fail

Recently I had heard from a friend on twitter (@awesomesther) that he is frustrated with the call centre of the local teleco and tweet loudly about it in twitter.

Let’s pull out the tweets one by one and examine what’s going on.

Dear @starhubcares, what’s wrong with your hotline stuff? really.. i called the Mobile dept regarding my HomeZone. and they told me, sorry

this is not under the Mobile dept, would you pls call 1633 @starhubcares and direct this to the Broadband dept.

And so, 1633 I called like 10min ago, to the @starhubcares Broadband dept, the lady was mumbling and eventually she said, Sorry this should

be under the Cable TV dept. And, here we go again, 1633 @starhubcares to the Cable TV, and guy said, So sorry but this is under the Mobile

dept.. WHAT THE HECK IS WRONG WITH YOU PEOPLE?!!! the damn device keep breaking down, now no one wanna handle e issue. SRSLY @starhubcares

Dear @starhubcares finally your Cable TV guy said, he will ask the Mobile dept to contact me immediately, so… how long does your “

“immediately” takes huh? @starhubcares

@StarHubCares I want to TERMINATE my HOME ZONE service. Can you get someone who can do that?!

@StarHubCares Sent you a DM. Please do something… like ASAP. tyvm.

I am trying. tks. RT @StarHubCares: @awesomesther We have sent in your case. We seek your patience and understanding.

woah i got SMS from StarHub 20min ago. Saying they can’t get me at my mobile, will call again later.. BUT I DONT HAVE ANY MISSED CALLS!

@StarHubCares apparently, I missed the 2nd call from you. So now, I gotta call 1633 again. Tell me, Mobile, CableTV or Broadband??

Ah! Finally someone from 1633 @StarHubCares knows what is happening. Damn. Now, to wait 3 WKING DAYS to get it terminated.

So now, your guy tell me, 3 wrking day. Friday, Monday, Tues.. If by Tuesday not done, what would I do? @StarHubCares

I am tweeting.. to document this down. So, the same guy from starhub called me again.. I’ve to bring that damn BOX down to their CSC myself

No one will come and collect it, wonderful isn’t it? Within 1 week, or they will charge me for loss/dmg of device. but srsly, it’s no diff.

cos that thing doesn’t work. just keep breaking down. monthly subscription like gone down the effing drain only.

one redeeming thing is that the last guy is at least polite, and doesn’t slur or mumbles.

This is obviously some kind of poor customer service from Starhub due to overly relying on part timers in their call center & overly fragmentation of their services until nobody is sure what products belong to which customer service department to handle.

This crazy problematic long & nightmarish customer services does not helps the image of Starhub as a premier telecommunication business, I’m not saying their competitors are very good but the above scenario can generate a negative PR on the twitter sphere & cause a bad reputation.

There must be some kinds of solutions that Starhub can immediately use to reduce such confusion & delay in their customer service call centre.

Let’s think of some.

1. Fire those idiots
2. Start training a group of full timer for a bigger pay roll & bigger responsibilities
3. A product & services cheat sheet to be given, which product belongs to which department to handle must be given to all call centre employees & preferably an online version with the latest product & services routinely updated.
4. Start a “after call” service survey to grade their level of service to improve on their skills
5. Learn from Citibank call centre, record all incoming calls and screen & monitor for performance bonus.
6. Get more twitter customer service employees to direct angry tweets to the relevant PR guys to handle
7. Put the cheat sheet online for customer to see which product can call WHICH number directly

There are reputation at stake here and I believe Starhub can further improve in their service which every customer expects and won’t cause another uproar in the twitter world & the online world.

You can never know if any customer knows a popular guy online can help him spread the word on how BAD the service is on any company’s product & services hence it’s important to monitor the twitter world very very VERY CLOSELY.

I hope someone from Starhub can walk up to their CEO and tell him off how bad their customer service is & starts making the necessary arrangement ASAP.

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Almost all telecom operators have failed to give satisfaction to their customers who are unhappy with the way their grievances ...

1 February 11 at 14:12

Bus commuters overcharged S$300,000

According to ChannelNewsAsia:

SINGAPORE: Bus commuters have been overcharged some $300,000 since distance-based fares kicked in on 3 July.

This was discovered after an island-wide bus stop review by the Land Transport Authority (LTA) which found errors in actual distances measured between bus stops.

About 150 bus services have been affected by the errors. They ply routes passing some 100 bus stops across the island.

LTA says some of the mistakes resulted from the shifting of bus stop locations because of construction works. The changes in bus stop distances following such cases were not promptly updated by transport operators.

This probably will cause some uproar among the local population but we should think of solutions instead of blaming the bus operators of their inability to maintain accuracy of their charges.

Let’s list a few ideas to solve this problem

1. Use an iPhone, Andriod or any other smart phones with GPS tracking to track the distance traveled and update the data to the Ezlink system daily
2. Abolish this flawed charging system & use back the old ways of charging commuters
3. Install a GPS in all buses to track distances and allow drivers to press a button every time they reach each busstop

So what now? What to do with the S$300,000?

There’s a website to find out if you are eligible for a refund, go here.

Hope this won’t happen in the future as the bus operators probably be fined S$100,000 (which is a drop in the bucket) if they never update their bus-stop distance.

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ST PHOTO: NEO XIAOBIN ABOUT $46000 of refunds on overcharged bus fares has been collected, out of an estimated $300000 ...

1 February 11 at 14:10