According to Singapore Seen:

A STOMPer was infuriated by the lousy service she experienced during her recent visit to the Long John Silver’s outlet in Novena Square. What made it worse was the inconsistent pricing, as she was charged for tartar sauce there but not in other outlets.

She says:

“I am a regular customer at Long John Silver’s.

“My visit to Long John Silver’s at Novena Square last week was a disappointment and an unpleasant experience.

“While queueing for my turn with one counter serving six customers, I noticed that the staff was very impatient and rude.

“When it was my turn to place orders, I presented my coupon for grilled fish.

“I was appalled by the staff’s reaction towards my coupon when she muttered ‘again’. I asked if the coupon came with a drink, and received a rude reply, ‘No drink. You want to buy or not?’

“What came next was even more appalling. I had my change thrown on the tray with my drink! Is this the correct way of serving customers with such attitude?

“When I requested for two packets of tartar sauce, I was told, ‘You have to pay 40 cents, you want or not?’ I merely paid for it and was not surprised to have my tartar sauce thrown on the tray as well.

“Out of curiosity I asked, ‘Why is your shop charging for the tartar sauce, whereas my visit to Long John Silver’s Junction 8 proved otherwise?’ Her reply? ‘Don’t know, company policy lah’.

Read the full article at Singapore Seen:

- This is something out of those television drama where disgruntle workers got so crazy that they no longer care or love their jobs to be actually friendly to their customers.

Sometimes it may be the training given by the fast food chain is insufficient or simply non-existence…most may be “on the job training” and get lot’s of customers jumping in anger.

Recently, there had been a influx of “foreign talents” merging into the work force as food servers or counter cashier who do not care much “quality of their service”.

However, I had seen a good combination of services by staff at the food stall at bukit gombak MRT that employ both Chinese & Malay workers that can communicate well to all races due to their sweet combination of nationalities.

For Long Jon Silver, they had once been the forefront of service provider in the fast food chain…remember the “ring the bell if you think there are good service provided” and they will shout “thank you” whenever the bell was strucked.

I am not sure if this is a case of a minority black sheep that tarnished the reputation of Long Jon Silver but I do hope the PR spokesman can tackle these accusation accordingly and investigate the situation by using “mystery shopper” method.

Sometimes it’s better to reward the employee for good service rather than sacking or punishment hence don’t be too harsh on these workers….REWARD those really good ones and SHOW to all employees what they stand to get or achieve.

1. Discount Cupons for best workers?
2. Shopping Vouchers for best workers?
3. Free oversea trips and extra “off day” for best workers?
4. Increase monthly pay + promotion to manager role?

For the “cannot make it” employee that refuse to change their attitude towards service rendered to customers….pluck them out from reaching customers and put behind the cooking area instead.

For the dangerous employees, better send them for training and give ample warnings before final “decision” of their fate.

Sometimes people does need second chances “lah”.

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